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Easy Returns + Free Exchanges

 

Exchange and Return Policy

 

Need a different size?  We’ll pay the return shipping and ship your new item(s) with no additional shipping charges!

 

It’s simple. Just phone our Customer Service department at 1-844-755-7344 or email us at CustomerService@HickeyFreeman.com. The UPS return label will be emailed to you. Simply return the original packing list and list styles and sizes for exchange. Exchanged merchandise must be unworn, with all tags attached and in original condition.

 

Return Policy

We accept returns of unworn merchandise purchased at HickeyFreeman.com. Merchandise must be in original condition with tags attached up to 30 days from the shipping date. Prompt refunds are issued in the original form of payment less the return shipping and handling charges.

 

How to Return

 

Using Our Carrier

 

Simply email us at CustomerService@HickeyFreeman.com  to request a return label. Please specify your order number, the style(s) you wish to return and we will email you the UPS shipping label.  A return shipping and handling fee of $14.95 will be deducted from the amount of your refund.

 

Using Another Carrier

 

Ship the item back via the carrier of your choice to:

 

Hickey Freeman.com
Attn: Web Returns Dept.
1155 N. Clinton Ave.
Rochester, NY 14621

 

Retain receipts and tracking codes from your carrier as you are responsible for your merchandise if you use your own carrier until HickeyFreeman.com confirms receipt.

 

Questions?

Phone: 1-844-755-7344 (Available Monday - Friday 8am to 5pm EST)
Email: CustomerService@HickeyFreeman.com

 

 

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