Easy Returns + Free Exchanges
Exchange and Return Policy
Need a different size? We’ll pay the return shipping and ship your new item(s) with no additional shipping charges!
It’s simple. Just phone our Customer Service department at 1-844-755-7344 or email us at CustomerService@HickeyFreeman.com. The UPS return label will be emailed to you. Simply return the original packing list and list styles and sizes for exchange. Exchanged merchandise must be unworn, with all tags attached and in original condition.
We accept returns of unworn merchandise purchased at HickeyFreeman.com. Merchandise must be in original condition with tags attached up to 30 days from the shipping date. Prompt refunds are issued in the original form of payment less the return shipping and handling charges of $14.95 (if you use our prepaid UPS label).
*If you choose complimentary hemming, the garment will be FINAL SALE and will not be able to be returned for a refund because it has been altered.*
Please note: Unfortunately, we cannot accept the return of any item purchased at a price that is 50% or more off the original price. These items are final sale.
How to Return
Using Our Carrier
Simply email us at CustomerService@HickeyFreeman.com to request a return label. Please specify your order number, the style(s) you wish to return and we will email you the UPS shipping label. A return shipping and handling fee of $14.95 will be deducted from the amount of your refund.
Using Another Carrier
Ship the item back via the carrier of your choice to:
Attn: Web Returns Dept.
1155 N. Clinton Ave.
Rochester, NY 14621
Retain receipts and tracking codes from your carrier as you are responsible for your merchandise if you use your own carrier until HickeyFreeman.com confirms receipt.
Phone: 1-844-755-7344 (Available Monday - Friday 8am to 5pm EST)